📦 Shipping Policy — The Phillips Collective

Processing Time
All orders are processed within 1–2 business days.
We ship from Cleveland, Ohio.

Carriers Used
We use USPS, UPS, and FedEx, depending on destination, weight, and package size.

Shipping Rates
Shipping rates are calculated at checkout based on package weight and destination.
Free shipping may apply during promotions or when noted on select items.

Delivery Timeframes
Most U.S. orders arrive within 2–6 business days after shipment.
Delivery timeframes may vary due to carrier delays, weather, or peak-volume periods.

Order Tracking
All orders include a tracking number, which will be emailed to you once your package ships.

🆓 Local Pickup (Free)

Local pickup is available for customers in the Cleveland, Ohio area.
To schedule a pickup time, please choose “Local Pickup” at checkout or email us at info@ThePhillipsCollective.org with your order number.

Pickup is contact-free porch pickup from our Euclid location.
Once your order is ready, we will provide pickup instructions and timing.

🌍 International Shipping

International shipping is available on select items.
Delivery timeframes vary by destination and customs processing.
Additional duties, taxes, or VAT may be charged by your destination country. These fees are the responsibility of the recipient.

📫 Lost, Delayed, or Damaged Packages

If your package arrives damaged or does not arrive as expected, please contact us right away at info@ThePhillipsCollective.org so we can assist you with a resolution.
Once a package has been scanned by the carrier, delivery delays are outside of our control, but we will do our best to help.

📝 Address Accuracy

Please ensure your shipping address is correct before placing an order.
The Phillips Collective is not responsible for packages lost due to incorrect or incomplete address information provided at checkout.

💛 Contact Us

If you have any shipping questions before or after you place an order, we’re here to help:
info@ThePhillipsCollective.org