🌿 Frequently Asked Questions

Welcome to The Phillips Collective — where curated finds and mindful care meet. Below you'll find answers to our most common questions about shopping, shipping, returns, and more.

🛍️ Orders & Products

Q: Are your items new or pre-owned?
A: Most of our treasures are brand new factory-sealed or new and unused open-box items, carefully inspected and sourced from trusted partners. Any pre-loved or open-box products will always be clearly noted in the description.

Q: How do I know if a product is authentic?
A: Every designer and collectible item in our shop is verified for authenticity before listing. We source directly from reputable retailers, official brand distributors, and certified resale partners.

Q: Do you restock sold-out items?
A: Some products are one-of-a-kind finds and may not return once sold. However, select brands and categories are restocked seasonally — join our email list or follow us on social media for updates!

🚚 Shipping & Delivery

Q: How quickly will my order ship?
A: Most orders ship next business day from our Ohio studio. You’ll receive a tracking link via email once your package is on its way.

Q: What shipping carriers do you use?
A: We primarily ship through USPS and UPS to ensure reliable delivery and competitive rates.

Q: Do you offer local pickup?
A: Yes! Local Cleveland-area customers can request product pickup at checkout (when available).

💳 Payments & Pricing

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, and other secure payment options at checkout.

Q: Are prices negotiable?
A: Our boutique pricing reflects fair market value and authenticity verification, but open-box or gently used pieces may be offered at a special rate. Please email info@ThePhillipsCollective.org with mindful offers or for additional information.

Q: Do you charge sales tax?
A: Sales tax is automatically calculated at checkout based on your shipping location.

💞 Returns & Exchanges

Q: What is your return policy?
A: Due to the nature of limited-edition and boutique items, all sales are final unless the product arrives damaged or significantly misrepresented. Please contact us within 3 days of delivery if there’s an issue — we’ll make it right. Returns must be shipped back within 14 days of delivery to qualify for a refund. Please visit our Return Policy page for additional details.

Q: How do I start a return request?
A: Email us at info@ThePhillipsCollective.org with your order number, photos (if applicable), and a brief description of the concern. We respond within 24–48 hours.

🎁 Gift Orders

Q: Do you offer gift wrapping or personalized notes?
A: Absolutely! Select “This is a gift” at checkout or include a note in the order comments — we’ll wrap your item beautifully with care and include your message.

Q: Can I ship gifts directly to someone else?
A: Yes — simply enter their address as the shipping destination, and we’ll ensure the invoice is omitted from the package.

Q: Do you offer custom or curated gift sets?
A: Yes! We love creating thoughtful combinations. Whether you’re shopping for wellness, home, or something whimsical, we can curate a set just for you — simply email info@ThePhillipsCollective.org with your theme or occasion.

Q: Can I personalize a gift or add a special touch?
A: Some of our items include optional personalization, engraving, or wrapping upon request. If available, you’ll see those options listed on the product page.

💎 Collectibles Care & Display

Q: How should I store my blind box collectibles?
A: Keep them in a cool, dry area away from direct sunlight. Display figures on a stable surface or inside clear protective cases to preserve condition.

Q: Do you open boxes for verification?
A: Only when necessary for authenticity or photography — otherwise, your collectible remains sealed and untouched. Open-box items are always clearly labeled.

🕯️ About The Phillips Collective

Q: What does “Curated Finds. Mindful Care.” mean?
A: It’s our guiding philosophy — a blend of heartfelt curation and genuine care. From artisan gifts to nostalgic collectibles, every item in our shop is chosen to uplift, inspire, or simply spark joy.

Q: Who is behind The Phillips Collective?
A: Founded by Sarah Phillips, MSN, RN-CNOR, The Phillips Collective blends boutique resale, mindful gifting, and health-centered creativity into one intentional space — supporting wellness for mind, body, and home.

Q: Do you offer health or wellness services too?
A: Yes — founder Sarah Phillips, MSN, RN-CNOR, offers personalized health coaching and holistic care consultations. Visit our Services page for more details.

📬 Need more help?

We’re always happy to assist.
📧 info@ThePhillipsCollective.org
🌐 www.ThePhillipsCollective.org
💚 Thank you for supporting small business and mindful shopping.