🌿 Frequently Asked Questions
Welcome to The Phillips Collective — where curated finds and mindful care meet. Below are answers to our most common questions about orders, shipping, returns, and more.
🛍️ Orders & Products
Q: Are your items new or pre-owned?
A: Most items are brand new in sealed packaging. Some are new open-box items that have been carefully inspected, and that will always be clearly noted in the product description.
Q: How do I know if a product is authentic?
A: All branded and collectible items are sourced from official retailers and licensed sellers. We verify authenticity before listing.
Q: Do you restock sold-out items?
A: Many items are limited finds and may not return once sold. Select products are restocked seasonally — follow us on social media or join our mailing list for updates.
🚚 Shipping & Delivery
Q: How quickly will my order ship?
A: Most orders process and ship within 1–2 business days. You’ll receive a tracking number once your package is on the way.
Q: What shipping carriers do you use?
A: Orders ship via USPS, UPS, or FedEx depending on size and destination.
Q: Do you offer local pickup?
A: Yes, local porch pickup is available in Euclid, Ohio. Choose “Local Pickup” at checkout or email us with your order number after placing your order.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept secure online payment methods including major credit cards and digital wallets shown at checkout.
Q: How do you set pricing?
A: Pricing reflects fair market value and product condition. If you have questions about any item, feel free to email info@ThePhillipsCollective.org.
Q: Do you charge sales tax?
A: Sales tax is calculated automatically at checkout based on your shipping location.
💞 Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days for eligible items. Products must be returned in the same condition received. Please see our full Return Policy page for details.
Q: How do I start a return request?
A: Email info@ThePhillipsCollective.org with your order number and a brief description of the issue. We respond within 1–2 business days.
🎁 Gift Orders
Q: Do you offer gift wrapping or personalized notes?
A: Yes — many items can include a gift note or simple wrapping. Add a message at checkout or email us after placing your order.
Q: Can I ship a gift directly to someone else?
A: Absolutely — enter their address at checkout and we’ll ship the order directly to them.
Q: Do you create curated gift sets?
A: Yes — we love building thoughtful gift combinations. Email us with your theme or occasion and we’ll be happy to help.
💎 Collectibles Care & Display
Q: How should I store my blind box collectibles?
A: Keep them in a cool, dry place away from direct sunlight. Displaying them on stable surfaces or in protective cases helps preserve their condition.
Q: Do you open boxes for verification?
A: Items listed as “sealed” remain sealed. Any open-box items will be clearly noted in the product description.
🕯️ About The Phillips Collective
Q: What does “Curated Finds. Mindful Care.” mean?
A: It’s our guiding philosophy — a blend of thoughtful curation, quality finds, and genuine care. Everything we offer is chosen to uplift, inspire, or spark joy.
Q: Who is behind The Phillips Collective?
A: Founded by Sarah Phillips, MSN, RN-CNOR, The Phillips Collective blends boutique retail, modern gifting, and creative curation into one intentional space.
📬 Need more help?
We’re here to support you.
📧 info@ThePhillipsCollective.org
💚 Thank you for supporting small business and mindful shopping.