🔄 Refund & Return Policy

Thank you for shopping with The Phillips Collective. We want you to love your purchase, and we’re here to help if something isn’t right.

⏱ Returns Window

We accept returns within 30 days of delivery.

📦 Eligible Items

Items must be returned in the same condition they were received:

• New items must remain unused and in original packaging.

• Open-box items must be returned in the same verified condition.

• Collectibles with sealed inner bags must remain sealed.

📩 How to Start a Return

Please email us at info@ThePhillipsCollective.org before sending anything back.
We will provide return instructions and a return authorization number.

💳 Refund Method

Refunds are issued to the original payment method once the returned item is received and inspected.
Please allow 3–7 business days for processing after we receive the item.

🚫 Non-Returnable Items

Some items cannot be returned:

• Final sale or clearance items (if marked)

• Consumables (e.g., food, bath & beauty products, supplements) that have been opened

• Personalized or custom items

🚚 Return Shipping

The buyer pays return shipping unless the item arrived damaged or incorrect.
If an item arrives damaged or not as expected, please contact us right away at info@ThePhillipsCollective.org so we can assist you.

💙 Questions?

We’re happy to help: info@ThePhillipsCollective.org